Zendesk alternative
A better alternative to Zendesk
Skip the complexity and cost: use Discord for customer support
Deskcord puts a live chat on your website that you answer from Discord. Each visitor gets a thread in your server, your reply appears in their chat window, and there's no new inbox, dashboard or app to check.
No credit card · 30 conversations a month free · Visitors don't need Discord
Deskcord vs Zendesk
| Feature | Zendesk | Deskcord |
|---|---|---|
| Starting price | $55+/month per agent | Free, or Pro at $4.99/month |
| Live chat widget | Yes | Yes |
| Unlimited conversations | Limited by plan | Pro (Free: 30/month) |
| Mobile notifications | Yes | Yes |
| Team collaboration | Yes | Yes |
| Widget customization | Yes | Yes |
| Several websites | Extra cost per brand | Pro (Free: 1 website) |
| File attachments | Yes | Yes |
| Where conversations are stored | In Zendesk | Your Discord server |
| No per-agent pricing | No | Yes |
| Annual cost (2 agents) | $1,320+/year | $39.99/year (Pro) |
Zendesk's pricing and features as of December 2025. Check the vendor's website for current details.
Features
Everything you need to talk to visitors, and nothing to manage
Files
Screenshots and files, both ways
Visitors paste a screenshot or drop a PDF into the chat, and it lands in the thread. Up to 10 MB, both ways.
Mobile
Reply from your phone
Discord's notifications already work. Answer from the Discord app on your phone or your desktop.
Team
Your whole team can answer
On every plan, with no per-seat fees. Visitors see who's online and who's answering.
Appearance
Fits your site
Light, dark or auto theme. Your brand color and either bottom corner can be changed too.
Identity verification
Know who's writing
Identity verification links each chat to your logged-in user, on every device.
Resolve
Close it when it's done
/resolve-conversationcloses the thread. The visitor can reopen it.
Pricing
Free to start. $€4.99 when you outgrow it.
Every plan includes unlimited teammates.
Free
For a site getting started with live chat.
$€0
No card, no time limit
Add to Discord- 30 new conversations per month
- 1 website
- Unlimited teammates
- Files and screenshots up to 10 MB
- Read receipts and who's online
- Light, dark or auto theme
- Identity verification
Pro Monthly
For when support gets busier.
$€4.99/month
Billed monthly, cancel any time
Add to DiscordThen run /subscribe in Discord
Everything in Free, plus
- Unlimited conversations
- Several websites, each with its own channel
- Email follow-ups when a visitor leaves
- Customer details in the Discord thread
- Your brand colors on the widget
Pro Yearly
The same Pro, for less.
$€39.99/year
$€3.33 a month, billed yearly
Add to DiscordThen run /subscribe in Discord
Everything in Pro Monthly, plus
- 33% less than paying monthly
- One payment a year
Prices in US dollars. In Europe, Pro costs the same in euros: €4.99 a month or €39.99 a year.Prices in euros for Europe. Elsewhere, Pro costs $4.99 a month or $39.99 a year.
Compare Free and Pro
| Feature | Free | Pro |
|---|---|---|
| Price | $€0, no card, no time limit | $€4.99/month or $€39.99/year |
| New conversations | 30 per month | Unlimited |
| Websites | 1 | Several, each with its own channel |
| Teammates who can reply | Unlimited | Unlimited |
| Files, read receipts, presence, theme, identity verification | Yes | Yes |
| Email follow-ups | No | Yes |
| Customer details in the thread | No | Yes |
| Custom widget colors | No | Yes |
On Free, the count of new conversations resets every month on the day you installed Deskcord. Deskcord sends you a DM at 80% and 100% of the limit, and /usage shows where you stand at any time.
Do my visitors need a Discord account?
No. Visitors chat in a normal chat window on your website. They don't sign up and never see Discord. Only you and your team use Discord.
What counts as a conversation, and how do I know where I stand?
A conversation counts once, when a visitor starts it. Messages inside an open conversation don't count. Free includes 30 new conversations per month, and the count resets every month on the day you installed Deskcord. Deskcord sends you a Discord DM at 80% and at 100% of the limit, and /usage shows where you stand at any time.
Can my whole team reply?
Yes, on both plans, with no per-seat fees. Anyone who can read and write in your support channel can reply. Visitors see the name and avatar of the person answering.
Where are my messages stored? Does Deskcord keep a copy?
Your messages are stored in your Discord server. Deskcord passes them between your website and Discord and keeps no copy. Visitor names and emails are posted in the thread, in your server. Deskcord itself keeps an anonymous ID for each visitor. On Pro, it also stores the visitor's email and the last page they chatted from, to send reply emails through an email provider, and the details your site passes with identify().
What happens if I cancel Pro or remove Deskcord?
Your conversations stay in your Discord server in both cases. If you cancel Pro, your server goes back to the Free plan at the end of the billing period. If you remove the bot or the script tag, the chat stops appearing on your website.
Can I use it on several websites?
Yes, on Pro. Each website can send its conversations to its own Discord channel. Free covers 1 website.
Does it work with Next.js, WordPress, Webflow or Shopify? Can my AI assistant install it?
Yes. Deskcord works on any website where you can add a script tag, including Next.js, WordPress, Webflow, Shopify and plain HTML. You can also copy the setup instructions from this page into your AI coding assistant, and it adds the widget for you.
How do I manage or cancel my subscription?
Run /manage-subscription in your Discord server to open the billing portal. There you can switch between monthly and yearly billing, update your card, download invoices or cancel.
Your next support conversation could be a Discord notification
Free for 30 conversations a month. No credit card.
Add to Discord